right of withdrawal

requirements

For all purchases of our goods via our online shop (with the exception of certain products; cf. the cancellation restrictions below), you as a consumer have a right of cancellation within 14 days of receipt of the goods without giving reasons. As Consumers within the meaning of EU Directive 2011/83 on consumer rights are natural persons who act outside of their commercial, business, craft or professional activity.

You can withdraw from the contract within 14 days of receipt of the goods or a third party named by you who is not the carrier, by returning the goods to us (Tamex GmbH, Cane Paradiso, St.Gallerstrasse 24c, CH-8580 Amriswil, Switzerland, e-mail: info@caneparadiso.com) or by sending us a clear declaration of revocation in text form (e.g. a letter sent by post or by e-mail) about your decision to revoke the contract. The 14-day return period begins on the day after receipt of the goods and is met if the goods or the cancellation notice are handed over to the post office or another transport company for return or dispatch on the last day. You can use the model cancellation form below available, but not mandatory.

The prerequisite for exercising the right of withdrawal is that you return the goods to us unused, complete and intact, if possible in the original packaging. The goods plus the completed return slip must be returned to the following address:

Tamex Ltd
Cane Paradiso
St. Gallerstrasse 24c
CH-8580 Amriswil, Switzerland

Email: info@caneparadiso.com

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal does not apply to consumers who do not belong to any member state of the European Union or Switzerland/Lichtenstein at the time the contract is concluded and whose sole place of residence and delivery address is outside the European Union or Switzerland/Lichtenstein at the time the contract is concluded.

Consequences of revocation

If you revoke the contract, and if the goods are returned properly, we will refund the total price you paid including delivery costs (with the exception of the costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us) immediately and no later than 14 days from the day on which we received notification of your revocation of this contract or on which we received the goods. The repayment depends on the payment method originally used and is always made to the associated account that was used for the payment, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. Please ensure you have access to the account provided as Cane Paradiso accepts no liability in this regard.

We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.

You bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Withdrawal Restrictions

The right of withdrawal is excluded for the following contracts:

• Delivery of products that have been customized according to your own specifications or that are clearly tailored to your needs (so-called customized, customized products);
• if the delivery concerns products that are not suitable for return for health or hygiene reasons and whose packaging was opened after delivery.

Sample cancellation form Cane Paradiso

If you want to revoke the contract, please fill out this form and send it back to:

Tamex Ltd
Cane Paradiso
St. Gallerstrasse 24c
CH-8580 Amriswil, Switzerland

Email: info@caneparadiso.com

I/we* hereby revoke the contract concluded by me/us* for the purchase of the following goods:

___________________________________________________________________________

 

 

Ordered on: Received on:

________________________________ ___________________________________

 

 

Name of consumer(s)*:

 

Address of consumer(s)*:

 

Place and date:

 

Signature of the consumer(s)*:

 

(*) Delete where not applicable